Complaints Procedure

Your opinion is important to us, as a firm we pride ourselves on client satisfaction. If you are dissatisfied with the service we have provided then you have the right to complain.

We take complaints very seriously and aim to resolve any disputes quickly and amicably.

Should you wish to make a complaint, in the first instance it may be helpful to contact the person who is acting for you to discuss your concerns. If you still wish to go ahead and make a formal complaint, then please write to our Senior Partner Mr Martin Russell at the address below giving full details of your complaint and he will respond to you directly.

Complaints Partner
Bells Solicitors
5 Market Place
SO51 8XF

We will endeavour to acknowledge your complaint within 7 days of receiving it.  We will then investigate your complaint.  In some cases it may be necessary for us to ask you for further information or clarification as to the nature of your complaint.

If the complaint is not resolved to your satisfaction and you wish to involve an outside body, then you can contact the Legal Ombudsman service ( on 0300 555 0333 or by email at

In normal circumstances, the Legal Ombudsman expects you to allow us 8 weeks to try and resolve your complaint before contacting them and complaints should be made within 6 months of the date of the conclusion of the Firm’s complaints procedure.

If you have concerns about the professional conduct of your solicitor or any member of our staff assisting with your matter, please raise this as a complaint in the first instance by following the complaints procedure above.  Alternatively or if you remain dissatisfied you may choose to contact the Solicitors Regulation Authority at The Cube, 199 Wharfside Street, Birmingham, B1 1RN or by email to (website: